Thank you for shopping with The Functional Collective. Your satisfaction is important to us, and we want you to love your purchases. This Return Policy outlines your rights and the process for returning products purchased from our website.

1. Change of Mind Returns

If you change your mind about a purchase, you may return eligible products under the following conditions:

• Eligibility: You can return unopened and unused products within 3 days of receipt.
• Condition: Products must be in their original packaging, with any seals unbroken, and in a resalable condition.
• Process: To initiate a return, please contact our customer service team at online@thefunctionalcollective.com.au with your order number and details of the product you wish to return. We will provide you with instructions on how to return the item.
• Store Credit: Returns for change of mind will be issued as store credit, which can be used for future purchases. Please note that shipping costs are non-refundable.

2. Defective or Damaged Products

If you receive a product that is defective or damaged, you are entitled to a replacement or a full refund under the Australian Consumer Law.

• Eligibility: You must report the issue within 30 days of receiving the product.
• Process: Contact our customer service team at online@thefunctionalcollective.com.au with your order number and a description of the defect or damage. Please include photos if possible.
• Resolution: We will assess the issue and, if confirmed, arrange for the replacement or refund of the product, along with any shipping costs incurred.

3. Exclusions

Please note the following exclusions to our return policy:

• Opened or used products (unless defective).
• Products purchased during promotional sales or clearance items (unless defective).
• Gift cards.

4. Return Shipping

• For change of mind returns, the customer is responsible for return shipping costs.
• For defective or damaged products, we will cover the return shipping costs.

5. Processing Returns

Once we receive your returned item, we will process your return within3 business days. You will receive an email confirmation once your return has been processed.

6. Contact Us

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

The Functional Collective
online@thefunctionalcollective.com.au